Delivery and returns

Delivery

When ordering at Ontwerpduo the following general shipping times are applicable:

 Destination  Shipping time
(working  days)
 Shipping costs  Free shipping
(on orders  above)
       
 Belgium, Germany, Luxembourg  2 to 3 days  € 6,50  € 100
 Europe  3 to 7 days  € 6,50  € 200
 Norway + Switserland  5 to 8 days  € 11,50  € 200
 World, untill 10 kg  5 to 10 days  € 11,50  € 200

Your order will be shipped within 1-2 working days from our studio in The Netherlands.
Most products are on stock. A longer lead time due to production (custom colors, products on demand) is possible, if this is the case, it is written down at the product subscription at our online shop.
When you order bigger furniture or large quantity products and have a large order, we will contact you directly as shippingtime varies per country.
When ordering outside the EU may be subject to taxes and customs duties levied by the destination country. These charges have to be payed by the recipient. Due to the wide variety of these charges we can not inform you what they will be. Information on these charges are usually available at you local custom services.

Returns

Send us an email with the return form within 14 days of receiving the order. Send the products back in good condition within 14 days of notifying us.

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